Returns & Refund

Returns & Refund Policy – LVL E-COMMERCE

At LVL E-COMMERCE, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you may return it under the terms outlined below.

Return Eligibility

  • We accept returns on physical products only.

  • Customers have 14 days from the date of delivery to request a return.

  • Returned items must be in their original condition and packaging.

  • Items that are damaged, used, or missing their original box/packaging will not be eligible for a refund or exchange.

Refund Options

  • Customers may choose between a full refund or store credit.

  • Refunds will be processed using the original payment method (unless store credit is selected).

  • Please allow 7–10 business days for the refund to appear after we receive and inspect the returned item.

Return Shipping

  • LVL E-COMMERCE will cover the return shipping cost for all eligible returns.

  • Customers must first contact our support team to receive a return authorization and shipping instructions.

Non-Returnable Items

  • Products that are damaged due to customer misuse.

  • Products returned without original packaging or box.

How to Request a Return

  1. Contact our customer service team at +97336652430 within 14 days of delivery.

  2. Provide your order number and reason for return.

  3. We will send you the return instructions and prepaid shipping label.

  4. Once we receive and inspect your return, we will process your refund or store credit.