Privacy Policy

Privacy Policy – LVL E-COMMERCE

At LVL E-COMMERCE, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

1. Information We Collect

When you interact with our website, we may collect the following types of personal data:

  • Name, email address, and phone number.

  • Billing and shipping addresses.

  • Payment details (processed securely through third-party payment gateways).

  • Order history and transaction details.

  • Browsing behavior, device information, and cookies for analytics and site functionality.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate order updates, promotions, or customer support messages.

  • Improve our website, products, and services.

  • Ensure secure payments and fraud prevention.

  • Personalize your shopping experience.

3. Cookies & Tracking

  • Our website uses cookies and tracking tools for analytics and marketing.

  • Cookies help us understand user behavior, improve site performance, and offer tailored promotions.

  • You may disable cookies in your browser settings, but some site features may not work properly.

4. Payment Processing

We offer secure payment options through:

  • BenefitPay

  • Apple Pay

  • Mastercard & Visa

All payment information is encrypted and processed securely by trusted third-party payment providers. We do not store your full card details on our servers.

5. Data Sharing with Third Parties

We respect your privacy and only share your personal data with trusted service providers when necessary, such as:

  • Shipping companies to deliver your orders.

  • Payment processors to securely complete transactions.

  • Service providers that assist with analytics, marketing, or customer support.

We do not sell or rent your personal information to third parties.

6. Data Security

We implement strict technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

7. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your information.

  • Request deletion of your data (subject to legal and transactional requirements).

  • Opt-out of marketing communications at any time.

8. International Customers

While we primarily operate in the GCC region, our website may be accessed from other locations. By using our services, you consent to the transfer and processing of your information as described in this policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the date of the latest revision.